Privacy Policy

1. Our Agreement

These terms and conditions (the "Terms") are the terms which apply when you access the (the "Website") or place orders to purchase any of the products made available to you on the Website. Any reference to "we"/"us"/"our" in these Terms is a reference to Toppik UAE (trading as and any reference to "you"/"your" means you, the user of the Website. By accessing this Website or when you place orders to purchase any of the products on the Website you agree to be bound by these Terms. We recommend that you keep a copy of these Terms for future reference.

1.1  Limited License

You are granted a limited, non-exclusive, revocable and non-transferable license to utilize and access the Site pursuant to the requirements and restrictions of these Terms of Use. Toppik UAE may change, suspend, or discontinue any aspect of the Website at any time. Toppik UAE may also, without notice or liability, impose limits on certain features and services or restrict your access to all or portions of the Website. You shall have no rights to the proprietary software and related documentation, if any, provided to you in order to access the Website. Except as provided in the Terms of Use, you shall have no right to directly or indirectly, own, use, loan, sell, rent, lease, license, sublicense, assign, copy, translate, modify, adapt, improve, or create any new or derivative works from, or display, distribute, perform, or in any way exploit the Website, or any of its contents (including software) in whole or in part.

2. Changes to Terms

We reserve the right to change or modify these Terms including for legal, regulatory or security reasons at any time. Whilst we will flag changes on the Website and/or send emails in relation to major changes, it is your responsibility to check the Terms for changes. If you do not agree to any of the Terms then you can simply stop using the Website at any time. If you have any questions, concerns, or comments about our Terms please email us at

3. Information about us

We are Toppik UAE (trading as Toppik UAE registered in the United Arab Emirates.

If you have any questions, complaints or comments on this Website then you may contact us on

4. The ordering process and order confirmation

Your online purchase order constitutes an offer to us to buy the products you select from the Website. All orders are subject to availability and to acceptance by us. We reserve the right to refuse to accept an order. We will send you an email acknowledging receipt of your order. All communications will be addressed to the email address you supply when you register. Please note that this does not constitute acceptance by us. The contract for purchase of the product is formed when we send you an email dispatch confirmation.

You may select items from our range of products, details of which will be added to the "Shopping Cart" by clicking on the "Add to Cart" button. By clicking on the "Checkout" button in the Shopping Cart, you submit an offer to buy the goods in the Shopping Cart.

Before placing an order you can view and amend your order details at any time by clicking on the "Shopping Cart".

You will automatically be sent an email confirming receipt of your order (the "Confirmation Email") with a summary of the details of your order, which we would recommend that you print out and keep for your own records. The Confirmation Email does not constitute our acceptance of your order, it merely records the fact that we have received your order. Please check that all details in the Confirmation Email are correct. If not, or if you do not receive a Confirmation Email please contact us immediately at

5. Registering for a personal account

To make it easier for you to order products using the Website, we offer you the opportunity to register for a personal account. If registered any personal data that you provide us with during the registration process will be stored in our database and it will be entered into the order form automatically.

To register, you must supply us via the online registration form with the following information: your name, gender, age range, referral details, password, billing address and, where applicable, different delivery address. Once you click on the "Next Step" button this information will be stored in our customer database. You can access, update or correct your personal account details via the "My Account" button. We will only use the stored data in accordance with our Privacy Policy. You are responsible for maintaining the confidentiality of your password and user name and are responsible for all activities that are carried out under them. We do not have the means to check the identities of people using the Website and will not be responsible for losses suffered by you where someone else uses your password or user name unless this is due to our negligence. You agree to notify us immediately by email to or by phone on 04 335-3839 if you become aware or suspect any unauthorized use of your password or username.

6. Your use of the Website

By accepting the Terms you confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times.

You agree that in using the Website you will not: (i) use the Website in any way that causes, or is likely to cause the site or access to the site to be interrupted, damaged, or impaired in any way; (ii) use the Website for any purpose that could damage the name of or Toppik UAE or any goodwill attached to the Website; (iii) use the Website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party; (iv) access or attempt to access the accounts of other users or attempt to penetrate the Website security measures; nor (v) use the Website for any purpose other than your personal use.

We reserve the right to suspend, restrict or terminate your access to the Website at any time without notice if we have reasonable grounds to believe that you have breached any of these restrictions or if we suspect fraudulent account activity or behavior. This shall not limit our right to take any other action against you that we consider appropriate.

NO COMMERCIAL USE. This Website may not be used by you for any commercial purposes such as to conduct sales of merchandise or services of any kind. You must obtain Toppik UAE ’s prior written consent to make commercial offers of any kind on the Website, whether by advertising, solicitations, links, or any other form of communication. Toppik UAE will investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing the offending communication from the Website and barring such violators from use of the Website.

7. Prices, Delivery Charges and Payment

The price of a product shall be as stated on this Website at the time you place your order except in the case of obvious error. We try and ensure that all prices on our Website are accurate but errors may occur. If we discover an error in the price of a product you have ordered, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item to you. In those circumstances, we will inform you of the correct price as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel, no payment will be taken from your card.

We accept payment by debit or credit card via PayPal and Cash on Delivery (COD) only. COD is only applicable for deliveries within the U.A.E. Payment will be debited from your account at the time of or shortly after the order has been placed by you.

You confirm that the credit/debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. Fraudulent use of credit cards will be reported to the relevant authorities. If the issuer of your card refuses to authorize payment we will not accept your order and we will not be responsible for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.

We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.

8. Voucher / Discount codes

From time to time we issue voucher / discount codes. We have a voucher / discount code box situated at the "Checkout" where codes can be entered. You must take care when entering codes as they are case and space sensitive.

You may only redeem one code at a time so we advise you to choose the promotion best suited to your purchase. Voucher / Discount codes cannot be used in conjunction with any other offer including The Beauty Club and sale items. If you have any questions about the voucher / discount codes please email

9. Delivery and Ownership

We accept orders for GCC delivery. Unless otherwise stated, delivery will be made from our warehouse to the address provided by you. We shall endeavor to dispatch the product to you within one working day of you placing your order and in any event within 14 days beginning on the day after you place your order.

If we are unable to dispatch the product within that time we will email to let you know and to give you an estimated delivery date. In these circumstances you have the right to cancel the order and receive a full refund.

As soon as the product is delivered to you, you are responsible for it.


We offer FREE Standard 3 Day Delivery on all product orders AED 200 and over.

Standard 3 Day Delivery
(Orders AED 200 and over)

Standard 3 Day Delivery
(Orders under AED 200)


AED 20

Frequently Asked Questions

Shipping Costs & Delivery Times

Orders must be placed by 12:00pm UTC+4:00 to start processing on the same day. Processing time usually takes 1 business day. Delivery times are based on orders placed between Sunday-Thursday.

























Orders must be placed by 12:00 pm (UTC+04:00) Sunday to Thursday to start processing on the same day. Processing time usually takes 1 business day. Delivery times are based on orders placed between Sunday to Thursday. Toppik UAE offers FREE STANDARD 3 DAY DELIVERY on all U.A.E orders AED 200 and over. Orders AED 200 and over always deliver for free—no promotion code needed. For orders totaling less than AED 200, there is a delivery charge of AED 20 for Standard 3 Day delivery. Our standard delivery option is Standard 3 Day delivery.

International Shipping

For other destinations including but not limited to

Standard 3 Day Delivery
( All Orders )

AED 92

 Al Ain City, Ajman, RAK, Umm Al Quwain, Fujairah, KSA, Qatar, Kuwait, Bahrain, Oman, please see below.

Multiple Deliveries

A Single order maybe split into multiple shipments, depending on the availability of the item and / or weight limits for parcels by the courier/postal company. The cardholder should be aware of the possibility that multiple shipments may result in multiple postings to the cardholder’s monthly statement. To ship to multiple addresses, call Customer Service for assistance at 04 335 -3839. Our business hours are from Sunday to Thursday, 9:00 am to 6:00 pm (UTC+04:00).

Business Days & Holidays

All orders ship Sunday-Thursday, excluding holidays within the United Arab Emirates. For Standard 3 Day delivery, 2 Day and 1 Day Shipping: orders must be placed by 12:00 pm to be processed on the same business day otherwise it will be processed the next day.

Tracking Orders

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number in the e-mail.

For more information or questions, please us at or call 04 335 3839 Sunday to Thursday, 9:00 am to 6:00 pm (UTC+04:00)

10. Cancellation, returns and refunds

We have a very strict returns policy and product exchanges or refunds will be dealt with on a case by case basis. Please email us on requesting an exchange or refund and we will get in touch with you. Toppik UAE hopes that you will be delighted with your order.

Refunds will be done only through the Original Mode of Payment.

Cancellation Policy

You have the legal right to cancel your order if your order has not yet been processed, you may cancel your order by logging into my account or sending an email to If your order has been processed and handed over for dispatch we will refuse cancellation as per our policy.

Your statutory rights are not affected. will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of U.A.E”.

11. Legal obligations and our Limitation on Liability

You have certain rights under the law. These include that any products supplied by us will be of satisfactory quality, fit for their intended purpose and within expiration timeline. We do not accept any liability for death or personal injury caused by the products sold on our website or any of its contents. Any such claims must be addressed with the concerned brand’s principal.

If we breach these Terms we shall only be liable for losses, which are a reasonably foreseeable consequence of such a breach, up to a maximum of the purchase price of your order (i.e product is outside expiry date).

With current technology it is not possible to develop and operate computer programs (software) and data processing systems (hardware) entirely without error, or to rule out any unpredictable events in connection with the Internet. We provide no guarantee for the constant and uninterrupted availability of the Website.

We are not responsible for:

  • Losses not caused by our breach;
  • Indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time of entering into this agreement, for example loss of profits or loss of opportunity;
  • Failure to provide the Website or to meet any of our obligations under this agreement where such failure is due to “Events Beyond Our Control”.
  • "Events Beyond Our Control" means any cause beyond our reasonable control which prevents us from providing the Website or fulfilling any of our other obligations under this agreement and includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident, terrorist activity and acts of God.

12. Copyright and Other Intellectual Property Rights

Your use of the Website grants no rights to you in relation to copyright, design rights, trade marks or other of our intellectual property rights (or the intellectual property rights of third parties).

We provide the Website to you solely for your personal, non-commercial use. You may electronically copy and print only those areas of the Website which are required in the process of using the Website as a shopping resource. The content of the Website may not be used for any other purpose without our express written permission.

Toppik UAE may terminate the privileges of any user who uses this Website to unlawfully transmit copyrighted material without a license, express consent, valid defense or fair use exemption to do so. If you submit information to this Website, you warrant that the information does not infringe the copyrights or other rights of third parties.

Toppik UAE is not responsible for the content, quality or accuracy of data provided by users or compilations of such data, text, information and other materials made available to users through Toppik UAE ’s system. The online materials are Toppik UAE ’s intellectual property, and are protected by international intellectual property laws. The online materials may not be copied or redistributed either in whole or in part without prior written consent of Toppik UAE , except as expressly and specifically permitted under these Terms of Use.

The online materials are and will remain the exclusive property of Toppik UAE . All rights, titles and interests in and to the online materials will be and remain vested solely in Toppik UAE . Under no circumstances will you have any right, directly or indirectly, to own, use, copy, loan, sell, rent, lease, license, sublicense, redistribute, assign or otherwise convey the online materials, or any rights thereto, except as expressly and specifically provided in the Terms of Use. Nothing in these Terms of Use will convey to you any right, title or interest, except that of a license with the express rights and subject to all limitations herein. Nothing in these Terms of Use grants you the right, directly or indirectly, to use the online materials to create a product for resale or to use the online materials in any way that competes with Toppik UAE .

You acknowledge and agree that Toppik UAE   will own all rights, titles and interests in and to any copy, translation, modification, adaptation, derivative work or improvement of the online materials made by or for you. At Toppik UAE ’s request, you must execute, or obtain the execution of, any instrument that may be necessary to assign these rights, titles or interests to Toppik UAE or perfect these right VIOLATION OF TERMS OF USE. You understand and agree that in Toppik UAE ’s sole discretion, and without prior notice, Toppik UAE may terminate your access to the Website, or exercise any other remedy available and remove any unauthorized user information, if Toppik UAE believes that the information you provide has violated or is inconsistent with these Terms of Use, or violates the rights of Toppik UAE , or any third party, or violates the law. You agree that monetary damages may not provide a sufficient remedy to Toppik UAE for violations of these Terms of Use and you consent to injunctive or other equitable relief for such violations. Toppik UAE may release user information about you if required by law or subpoena.

APPLICABLE LAW. The Laws of the United Arab Emirates shall govern the use of the Website and the Terms of Use, without regards to conflict of laws principals. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in the United Arab Emirates.

INDEMNITY. You agree to indemnify and hold Toppik UAE , its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of or relating to your use of the Website, including also your use of the Website to provide a link to another site or to upload content or other information to the Website, or your breach of the Terms of Use.

LICENCE GRANTED TO YOU. By providing materials to Toppik UAE , including by submitting or uploading content or materials for use on the Website you represent and warrant that you or the owner of all rights to such content or materials has expressly granted Toppik UAE an irrevocable world-wide right in all languages and in perpetuity to use and exploit all or any part of the content and materials provided by you. Toppik UAE may publish and distribute any such submitted content or materials at its sole discretion by any method now existing or later developed. You agree that you shall waive all claims and have no recourse against Toppik UAE for any alleged or actual infringement or misappropriation of any proprietary rights in any communication, content or material submitted to Toppik UAE . Any communication or materials you send to Toppik UAE   will be treated as non- confidential and non-proprietary and may be disseminated or used by Toppik UAE   for any purpose, including, but not limited to, developing, creating, manufacturing or marketing products, titles or interests in Toppik UAE ’s name.

13. Disclaimer of warranty, limitation of damages

Toppik UAE makes no warranty or representation of any kind, either express or implied, including but not limited to warranty of title or non-infringement or implied warranty of merchantability, fitness for a particular purpose, non-infringement or other violation of rights in relation to the availability, accuracy, validity, reliability or content of these pages and/or the site. Toppik UAE also does not make any representation or warranty regarding the accuracy or reliability of any advice, opinion, statement or other information that is submitted, displayed or uploaded through the site by any user. Toppik UAE shall not be liable for any direct, indirect, incidental, special or consequential damages, and lost profits or for business interruption arising out of the use of or inability to use this site, even if Toppik UAE has been advised of the possibility of such damages. Some jurisdictions do not allow exclusion of certain warranties or limitations of liability, so the above limitations or exclusions may not apply to you. The liability of Toppik UAE would in such case be limited to the greatest extent of liability permitted by law.

14. General

We will do our best to resolve any disputes over these Terms. If you wish to take court proceedings against us you must do so within the United Arab Emirates.

If any of these Terms are found to be invalid by any court or regulator, the other Terms shall continue to apply.

Please let us know if you have any questions or complaints regarding the Website. You can contact us by emailing

14.1 ADVERTISING. The Website may contain advertisements and/or sponsorships. The advertisers and/or sponsors that provide these advertisements and sponsorships are solely responsible for insuring that the materials submitted for inclusion on the Website are accurate and comply with all applicable laws. Toppik UAE is not responsible for the acts or omissions of any advertiser or sponsor.

14.2 Site Operation

Toppik UAE controls this Website from the U.A.E. Toppik UAE makes no representation that this Website is appropriate for use in other locations. If you use this Website from other locations you are responsible for ensuring compliance with local laws. You may not use, export or re-export any materials from this Website in violation of any applicable laws or regulations, including, but not limited to any U.A.E export laws and regulations.

14.3 Purchases

Toppik UAE accepts payment by Visa or Mastercard debit and credit cards in mentioned currencies by PayTabs for its products and services. All online purchases are also governed by the terms and conditions of respective merchant service providers. Please review respective merchant service provider’s user agreement and privacy policy before entering any transaction. These

14.4 Purchases

Terms of Use supersede all other written and oral communications or agreements with regard to the subject matters discussed in these Terms of Use. A waiver or modification of these Terms of Use will only be effective if made in writing signed by an authorized officer of Toppik UAE

14.5 Severability

If any provision of the Terms of Use is held to be invalid, void or unenforceable, the remaining provisions shall nevertheless continue in full force and effect.

Headings & section titles in this Agreement are for convenience and do not define, limit, or extend any provision of this Agreement.

14.6 Security & Privacy

WWW.Toppik.AE is a Secure Website. To ensure that this is a legitimate secure site, please check the following:

  1. That the original URL you are visiting comes from WWW.Toppik.AE.
  2. The status of the server certificate is valid, by clicking on one of the server certificate logos displayed on the site.

14.7 Privacy Policy Statement

Toppik UAE values its customers and respects their privacy. Any information we collect about you (excluding card details) is held with the utmost care and security. Your visit to our website and your use of any of the services or features we provide is subject to our terms and conditions. You will be asked to register if you would like to use some of the services and features we offer on our website. In order to register you will have to provide details including your name, address, telephone number and email address. When you register with us, your information is stored in 'my account'. You can access 'my account' directly to amend any personal details, for example if you change your address or telephone number.

When you give us information, it may be used for:


The information you give us is necessary to enable us to fulfill your order, make sure it is delivered correctly and to maintain your account.


We ask for your contact details, such as your email address and telephone number, to enable us to answer any questions you have about using our website and to notify you about the status of your order.


We want to keep you up to date on our latest products, promotional offers and events. If you have agreed when you registered, we can inform you about these and other services and events we offer by email, post or telephone. You can also choose when registering to receive such information.

You will not be sent any unsolicited material unless you indicate that you want to receive details about products, offers and events when you register. We do not provide your personal details to other companies or individuals for their marketing. From time to time we retain the services of other carefully selected and monitored companies and individuals to perform functions on our behalf in connection with the successful operation and continuous improvement of this website. These companies or individuals may be provided with access to your personal details except payment information, in order to fulfill their function, but may not use such information for any other purpose.

  1. OPT OUT

All Toppik UAE subscribers have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to continue to receive marketing from us and/or selected third parties you should click on the link located at the bottom of the email and follow the instructions in order to be removed from all future mailing. Alternatively you can opt-out by visiting 'Newsletter Subscription' in 'My Account' on the Toppik UAE website. You can access 'My Account' once you are logged in to your VTC account.


The Toppik UAE online ordering system uses cookies to record a unique reference on your computer. This means that we can recognize your computer when you access and log into your account with your user name and password. We will not use cookies without your prior consent so you have the option of choosing whether or not you would like our website to remember your details before you enter the delivery options section of our ordering process. The use of cookies allows us to remember the goods that you placed in your shopping bag and saves you having to enter the basic contact information that you provided us with on setting up your Toppik Trichology account. Our cookies do not remember your credit card details. You may experience technical difficulties in using our website if you have disabled cookies. If you have disabled JavaScript you will not be able to use this website. You can alter your cookie and JavaScript settings in your browser's preferences which is usually found in the Edit menu.


Toppik UAE is committed to protecting the information we collect from you, which we use to enhance your experience of using our site and to provide you with the merchandise and services you request from us.

We use the latest encryption technology to ensure that all transactional information is protected to the highest standard. Transactional information includes your personal contact information, together with any other names and addresses you provide when you place an order for delivery to another address, and your purchasing history.

Our website terms & conditions comprises of our privacy policy and enables you to understand how we retain and use your personal information. You can at any time change and update the information you have provided by logging into 'my account.'


These Terms and Conditions shall be interpreted and governed by the laws in force in United Arab Emirates. Toppik UAE makes no representations or warranties in connection with this website, whether express or implied, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent such warranties are not legally excludable. To the fullest extent permissible Toppik UAE will not be liable for interruption of business; loss or damages of any kind incurred as a result of dealings with or the presence of the website or off-website links; access delays or access interruptions to the website; computer viruses, system failure or any malfunction which may occur in connection with your use of our website; any inaccuracies or omissions or misleading, false or deceptive statements in the content; or, any events beyond Toppik UAE reasonable control. Furthermore, to the fullest extent permitted by law we will not be liable for any direct, indirect, special, incidental, consequential or other damages of any kind related to your use of the website and in no event shall our maximum aggregate liability exceed one thousand AED.


Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Toppik UAE or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by UAE law. If any provisions of these disclaimers and exclusions are deemed to be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted

Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.


If you wish to CONTACT US to complain about any matter in regard to the merchandise, please email us at

15. How to contact us

Please contact us if you have any questions regarding this Privacy and Cookies Policy or about any information we hold about you by emailing us or by phone on 04 335-3839. We want to make sure that Your Information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate by contacting us at 
You have the right to ask us not to use Your Information for marketing purposes. To change your marketing preferences, or to unsubscribe, please contact us at 
We hope that you will be happy with the way we handle your information.


• Add qualifying items marked in the sale, to your shopping bag.
• Automatic offer code will be applied at checkout
• Standard delivery & handling charges will automatically be adjusted for eligible orders after offer code is applied.
• Valid through 11:59pm PT July 11th, 2016.
• Not valid on previous purchases or in conjunction with any other shipping offers or promotions that provide discounts on your entire order.
-This order can only be redeemed once by one customer per sign up.
• Valid for Free standard delivery & handling available outside UAE territories will come under the terms and conditions of the specific custom or courier service chosen.
• Associates of Toppik and its affiliates are not eligible.
• Offer may be modified or discontinued at any time without notice.

• Valid for Free standard delivery & handling available outside UAE territories will come under the terms and conditions of the specific custom or courier service chosen.
• Associates of Toppik and its affiliates are not eligible.
• Offer may be modified or discontinued at any time without notice.